Support
Effective date: June 24, 2026
OnlyTechs is built and supported in-house by Glass House Technologies, LLC. If you run into a problem with the app, with the QuickBooks Online integration, or with anything else, we’d like to hear about it.
How to reach us
- Email: connor.glass@ght.network : best for most issues. Please include the page or screen you were on, what you tried, and what you expected to happen.
- Phone: 256-735-3253 : Monday through Friday, 9:00 AM to 6:00 PM Central Time.
- Mail: Glass House Technologies, LLC, 109 Whaley Ave NE, Hanceville, AL 35077.
Response times
We respond to email within one business day for general questions and within two hours during business hours for urgent issues affecting active jobs, billing, or the QuickBooks Online integration. Critical outages affecting production are triaged immediately.
QuickBooks Online integration help
When something looks wrong with QuickBooks data inside OnlyTechs:
- Open Settings → Integrations and check that the QuickBooks Online card shows Connected. If it shows Disconnected or Expired, click Connect to re-authorize.
- If the connection looks healthy but numbers look stale, click the refresh icon on the Finance dashboard. OnlyTechs caches data for up to 60 seconds and also receives webhook events from Intuit, so most updates land within a minute.
- If reconnecting doesn’t resolve the issue, email connor.glass@ght.network with the realm/ company name, the report or screen affected, and the approximate time you noticed the problem.
You can also fully disconnect at any time; see the Disconnect page for steps and what happens to your data.
Reporting a security issue
If you believe you’ve found a security vulnerability or a data-handling issue in OnlyTechs, please email connor.glass@ght.network with the subject line "SECURITY". We ask that you give us a reasonable window to investigate and remediate before any public disclosure.
Other resources
- About OnlyTechs: what the app does and how it uses QuickBooks Online.
- Privacy Policy: what we collect and how we use it.
- Terms of Service: the agreement that governs use of the Service.
- End User License Agreement.